Shipping policy

SHIPPING INFORMATION

Please make sure your billing information is input correctly at the time of checkout.
In the event that your billing information is input incorrectly, your order may be delayed if additional information is needed.

We reserve the right to cancel any order due to potential fraud.
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TRACKING YOUR PACKAGE

We provide tracking information on all orders.

We will not be held responsible for orders that show “DELIVERED”.

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INTERNATIONAL SHIPPING

We ship to most international countries.

Please Note: International shipments may be delayed due to customs random checks/holds and may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. Jesseelite.com cannot predict what your particular duties, taxes, cutoffs fees may be. Jesseelite.com is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.

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Refund Policy

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All Sales Are Final

Exchanges (if applicable)
We only replace items if they are defective after passing an inspection within 30 days of purchase. If you need to exchange the item, send us an email at info@jesseelite.com for additional instructions.

You will be responsible for paying for your own shipping costs when exchanging items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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